Sign into Sunrise Development's tumapesanyumbani site and services?

You can use the Login to sign in to any of the Windows on the site and instantly access the services. If you've forgotten your password and need to reset it, see Reset your password.

To sign in to tumapesanyumbani services, follow these steps:

1. On the homepage sign-in, type your Email and password.
2. Click Sign in.

Reset your password?

If you forget your password, you must reset it before you can sign in to Tumapesanyumbani's and services again. You can reset your password by sending yourself a password reset e-mail message or by phoning in and by answering some security question related to you and your account and we will be happy to reset your login.
To reset your password by requesting a password reset e-mail:

1. On the homepage, click Forgotten your Login ID or password.
2. On the LOG IN page, click Forgotten your password. .
3. Enter your email address (that you provided when registering) the click Send me a password to me in e-mail..
4. When you receive the password details via e-mail, then you can reset your password and change your details.

How am I protected when shopping with SDL's tumapesanyimbani.com?

All your payment card information is handled by a independent and reputable merchant. Our merchant is a trusted, secure, convenient and cost effective online payment facilitator with over 150 million members’ world wide. You will enter your card details over a secure server system, all your card information is encrypted before being processed.

Does Sunrise Development store my debit or credit card details?

No, your debit or credit card details are only known by the merchant. Sunrise Development is informed by the merchant once your payment has been accepted, but none of your card details are passed or stored by Sunrise Development.

How long will it take to transfer my funds from the UK?

Once we have received your cleared funds into our account, we will make the payment immediately ready for same day collection or deposited to the account you have nominated. Banked funds generally appear in your account the same minute.

Internet banking (BACS) is mostly always in immediately.

Are there any hidden charges or collection fees?

No, there are no hidden charges. Where charges apply they will be demonstrated clearly. We offer competitive rates.

What are the fees for Sunrise Development?

We suggest that to avoid any fees such as the processing fees requested by merchants to facilitate your Credit/Debit Card payments our customers should take advantage of the option of depositing the amounts in any of the listed high street banks. This service is FREE OF CHARGE (Please remember to hold on to your receipt), please also remember that the online banking feature is also FREE OF CHARGE.

The services we have fees on are the Credit/Debit Card payments of which we charge a *3.4% + £0.20 GBP of the total transaction (Price per Transaction).

This fees *3.4% + £0.20 GBP are merchant fees charges which offer you the convenience Credit/Debit payments online & over the phone securely. * Refer to the Calculator for any changes.

In real money terms what does 3.4% + £0.20 GBP* translate to

AMOUNT SENT Customer Fees Sending £50 £1.90 Sending £100 £3.60 Sending £200 £7.00 Sending £250 £8.70 Sending £300 £10.40 Sending £350 £12.10 Sending £400 £13.80 Sending £450 £15.50 Sending £500 £17.20

Which credit/debit cards do you accept?

We accept most registered credit and debit cards which include Visa, Visa Delta, MasterCard, Maestro, Switch, Visa Electron & Solo.

How will I know when my recipient has received the money? You can track the status of your transaction here.

Sunrise Development will attempt to provide you information on the completion of your transaction when it becomes available. You should monitor your registered email account for these notifications.

Can I seek advice before completing my transfer?

What are the opening hours?

How is it that most of your services do not include a charge and still have such great rates?

For years now the banks and other private remittance companies have been charging astronomical rates and fees for sending funds. TPN is making it more affordable to get your hard earned money home. The rates we offer are between the rates offered by the banks and the other remittance providers but still ensuring that we assist our community save their hard earned money.

What ID is required?

Collections
Identification is required so we can meet Anti-Money Laundering law. Sunrise Development collects identification from customers prior to paying out the proceeds of a client's transfer. In general we collect identification in the form of a copy of a Kenyan National ID, Passport or Drivers license. The copy of the ID is only photocopied once by our staff and filed but the ID will have to be displayed upon each collection there after.

SIM Registration
Identification is a mandatory requirement to register any SIM applications. Sunrise Development collects identification from customers prior to proceeding with a client's transfer. In general we collect identification in the form of a copy of a Kenyan National ID or Kenyan Passport. The copy of the ID is only photocopied once by our staff and filed.

We may conduct additional security checks on clients at Sunrise Development's discretion. Attempts to mislead and deceive Sunrise Development and its employees will be automatically referred to the relevant authorities.

How do you determine the exchange rate?

To determine the customer rate, which you are dealing at, we add or subtract our margin to/from the exchange rate. We work with smaller margins than banks, Western Union & Money Gram and other providers which is why we can give you such competitive rates.

What methods of payment can I use to transfer the funds to your account?

We need to receive the funds electronically. This gives you a few choices such as online/ internet banking, telephone banking transfer or going to one of the listed branches and transferring money directly in our account. We do not accept cash or cheques sent to any of our offices.

Credit/Debit card payments are accepted but please be advised of the charges 3.4% + £0.20 GBP per transaction.

Can I send money to a credit card?

Yes, you can send money to most credit cards in Credit/Debit card payments are accepted but please be advised of the charges 3.4% + £0.20 GBP per transaction.

How secure is the site? I am entering my bank account details and don't want anyone else to be able to access it.

The TPN site has the same security and protection as online banking does. In this regard all your information is very safe. We never give out user information to third parties unless legally bound to do so or you request that we do so.

What is the minimum amount that can be transferred?

The minimum amount is GB £20.

What is the maximum amount that can be transferred?

The current maximum for one transactions amount is £250.00
If you would like to send more please call our Customer Help Line (+44 (0) 207 635 7214 - Monday to Friday, 09.30 am to 5.30pm Saturday 10.30 -12.30) and one of our advisors will be able to help.

What is A.M.L.?

A.M.L. stands for Anti-Money Laundering. These are procedures prescribed by laws in the United Kingdom to be strictly followed by banks, financial institutions such as remittance companies and its clients to ensure that money transfers are not used to launder illegally obtained funds.

What does AML require?

AML requires clients to submit documentation of their identity above the threshold amounts, likewise submit supporting financial documents such as bank statements, payslips, deed of sale, etc. for their remittances/money transfers.

What is AML threshold amount?

For several transactions from one remitter totalling £5000 we will require you to submit source of funds and a letter indicating the purpose of the remittance. For amounts over £5000.00 please contact the Customer Service team directly on +44 (0) 207 635 7214.

Is there a maximum amount that I can remit?

There are maximum amount as stated under FAQ "what is the maximum amount that can be transferred". We will, however, require you to submit proper and full documentation in support of your remittance transaction to comply with anti-money laundering regulations in the UK and Kenya. The limits have been implemented to ensure we are following AML procedures and are able to minimise any possibility of Fraud or Money Laundering.

Do we remit during holidays?

Yes, we remit during holidays except on Easter, Good Friday, United Kingdom Bank Holidays, Jamhuri Day (Independence Day), Moi Day, Kenyatta Day, Eid Mu Barak, Christmas Day, Boxing Day and New Year's Day

How is my remittance paid out? / How does my recipient receive the money?

How can I ask something not answered here?

You can email us with your questions at customerservices@sunrisedevelopment.co.uk or enter your contact details and comments using the comments form on the Contact Us page. We will make every effort to reply to you within 24 hours (Mon - Sat).

What are the different bank account formats for each country?